MOKKAS FURNITURE COMPANY POLICY
RETURN & EXCHANGE POLICY
Mokkas Furniture proudly offers 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery (while the delivery truck is still on site). The item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
After the item is refused at the time of delivery, the customer will receive store credit and will be subject to a 30% restocking fee of the inventory charges which will be deducted from amount paid in addition to any shipping charges incurred (even if not invoiced at the time of sale or discounted), and the remainder will be applied to store credit. Altered and assembled products WILL NOT be returned. Once delivered and accepted, items are not returnable. Refunds are not issued except in the case of defective merchandise that we are unable to replace or repair.
The customer is responsible for inspecting the merchandise upon receipt and must communicate immediately. Damaged items must be packed in their original boxes and return at the time of the delivery with the same delivery truck.
Please inspect your merchandise upon delivery. Sending driver back to your home to pick up defective item(s) will incur in new transportation charges (is not included on Manufacturer´s Warranty).
Availability of item(s) returned WILL NOT be guaranteed due to stock of merchandise at the warehouse.
If your items are not damaged or defective and you would like to return them (ONLY APPLIES WHILE DELIVERY TRUCK IS STILL ON SIGHT), a 30% restocking fee will be deducted from your amount paid. You will also have to pay for the shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to the warehouse.
NO RETURNS OR EXCHANGES applies to fully delivered item(s).
NO RETURNS OR EXCHANGES applies to Mattresses or Pillows kept overnight at customer´s home.
Orders with a value of $500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and/or special items (floor samples, discontinued items and others) CANNOT and WILL NOT be either returned or cancelled. The actual cost of shipping the item to you will not be credited or refunded. Store credit is valid for six (6) months from date of issue. Thereafter, unused credit is forfeited. Claims for damaged items must be filed within two (2) calendar days of delivery. Claims received after two (2) calendar days of delivery WILL NOT and CANNOT be processed. Please remember to inspect your item(s) immediately upon delivery.
Manufacturer´s Warranty covers 30 days of any manufacturer´s defect only from the date of initial delivery of the respective item(s).
Furniture not delivered or assembled by our delivery service WILL NOT be eligible for the 30 days Manufacturer´s Warranty.
Warranty does NOT cover any abuse of furniture or normal wear and tear.
MATTRESSES WARRANTY: Regular Inner Spring Mattresses carry six (6) months Manufacturer´s Warranty. Selected Mattresses carry 1-3 years Manufacturer´s Warranty.
Normal wear and tear, excess weight, burns, stains, wettings, incorrect mattress size used, any abuse, outdoor usage and others are not considered warranty issues.
Floor Samples are sold in AS IS Condition. NO WARRANTY applies to floor samples items.
Pick-Ups or Drop-Offs are only eligible for 48 hours Warranty for any kind of claims.
Only Delivery and Set Up service is eligible for 30 days Manufacturer´s Warranty.
Defective or broken merchandise must be returned in its original packaging for exchange within a period of 48 hours from pick up date or drop off date. The customer will be responsible for transporting merchandise initially accepted at pick up time or drop off time.
Warranty is voided when furniture is transported to a different location than the address where delivery took place.
Item(s) on back order are subject to shipping accordingly and upon arrival at the respective warehouse of origin, and WILL NOT be guaranteed to be delivered on a timely manner due to dependence of stock availability and unforeseen circumstances.
AVAILABILITY OF PRODUCTS
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the item(s) for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the item(s).
All orders must be paid in full to be scheduled for delivery.
The customer is responsible to provide a clear path for delivery, free of impediments. Stairways, elevators, and doorways must be large enough to allow safe handling of your furniture. Our drivers will place your furniture where you want it one time. We cannot move existing furniture nor dispose of it. We are not equipped to dust, hang mirrors or arts on walls, level furniture on carpet, attach headboard to frame or cut bed slats. Mokkas Furniture WILL NOT be responsible for furniture which does not fit properly in living spaces.
Please secure your home for delivery by covering exposed floors with protective material and removing furniture or objects that may obstruct the path and create difficulty with the delivery. Mokkas Furniture is not responsible for any damages that may occur during a delivery as a result of your home being unprepared.
Mokkas Furniture will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.
Customer voluntarily assume all risk of accident when using any product on this order and agree to release of liability and forever discharge Mokkas Furniture of any and all claims, demands or suits which have arisen or may arise as a result of the use any product.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).